We manage our deliveries utilising Royal Mail. The choice of
courier/service is at our discretion with the decision based on the
weight of the item(s) and destination. Should you wish to elect a
preferred method then please contact us and we will provide you with
the additional cost where applicable.
We reserve the right to deliver in multiple consignments; however this will be at no extra cost
Many
of our items are sent via services requiring a signature on receipt. In
the event that a package is refused or unclaimed and returned to us
there are two options. The package can be despatched again on payment
of the additional shipping cost or a refund will be made, minus any
costs to us for the original shipping and return.
Delivery
times given are for guidance only and are not guaranteed. We cannot be
held responsible for courier/postal delays. However, should your order
not arrive within the time expected following our notification of
despatch, please contact us and we will endeavour to locate your
shipment.
UK Deliveries:
For items
that are bulky or heavy then an additional charge may be applicable.
Please email us providing details of the items required and we will
provide a quote for the shipping.
Deliveries take 2 to 3 working days from the time of despatch and take place Monday to Friday between 8am and 5.30pm.
All shipping cost's are based on weight according the current Royal Mail prices.
All
shipping costs are based on weight according to Royal Mail, this is
capped at £8.95. There is also a handling charge of £1.40
European Deliveries Not Currently Available
Deliveries
take 3 - 5 working days. For items that are bulky or heavy then an
additional charge may be applicable. Please email us providing details
of the items required and we will provide a quote for the shipping.
For
all other countries the delivery charge is based upon the combined
weight of the products ordered. This will be calculated on checkout.
Deliveries take 5 – 7 working days depending on the destination.
Any
person purchasing our products from outside of the UK is the importer
to that destination and is responsible for all taxes and/ or special
duty payments on all of the products ordered.
We are not responsible for delays in the delivery or customs.
Returns
We
take every care to ensure all of our products reach you in perfect
condition. However, if you are not satisfied due to the product being
damaged, faulty or not the item ordered then please contact us and
inform us of your intent to return the product. Note: We must be
notified of items being returned within 24 hours of receipt. The item
must be received by us within 14 days.
It is your
responsibility to ensure that the item is suitably packaged and
returned. You are responsible for the item until it is received. Note:
we do not cover the cost of you returning products.
Once we
have received and inspected the item we will contact you to confirm our
findings and arrange a refund or order a replacement where applicable.
We
aim to keep this procedure as straightforward as possible. We will
attend to all returns as soon as is practically feasible and do our
utmost to make the process as stress-free as we can for you.
Shipping & Returns |
